Digital Delivery
& Fulfillment

Shipping, Delivery & Service Fulfillment Policy

Viva La Design ("VLD", "we", "us", or "our") is a specialized provider of B2B Direct Booking Engine software licenses, custom hospitality website architecture, Property Management System (PMS) integrations, and cloud reservation infrastructure for hotel owners, luxury resorts, and boutique hospitality operators. This Digital Delivery & Service Fulfillment Policy governs the provisioning, activation, and delivery timelines for all services and software licenses purchased through our website and processed via our authorized payment aggregator, Cashfree Payments India Private Limited ("Cashfree").

1. Nature of Delivery: 100% Digital Fulfillment

Viva La Design exclusively provides digital software licenses, cloud technology architecture, API integrations, and professional engineering services. We do not produce, stock, package, or dispatch any physical goods, physical storage media, hardware, or postal shipments. Consequently:

• All deliverables are fulfilled 100% electronically via secure digital transmission.
• No physical shipping address is required for product delivery (corporate billing addresses are collected strictly for GST compliance and payment authentication).
• No courier services, freight providers, or postal agencies are utilized.

2. Fulfillment Methods & Provisioning Channels

Upon authorized payment confirmation via Cashfree Payments or direct settlement, deliverables are fulfilled through the following encrypted digital channels:

• Electronic Dispatch via Registered Email: Software license keys, staging environment URLs, API credential packages, and deployment onboarding guides are delivered directly to the Hotel Partner's authorized signatory email address registered during checkout.
• Encrypted Staging Portal: Pre-launch website designs, booking funnel prototypes, and PMS webhook sandbox environments are delivered via authenticated preview links for review and milestone sign-off.
• Cloudflare Edge DNS Cutover: Final production deployments are fulfilled by routing direct booking systems and hotel digital flagships through high-performance global edge networks, accompanied by an official written Delivery & Handover Certificate.

3. Service Delivery & Provisioning Timelines

Deliverables are provisioned according to strict service-level timelines based on the purchased tier:

• Turnkey Direct Booking Engine (Essentials Tier): License activation, sandbox credentials, and initial PMS API configuration are provisioned electronically within 24 to 48 hours of successful payment confirmation.
• Custom Digital Flagship Deployment (Growth Tier): Bespoke website engineering, custom UI/UX design sprints, multi-room rate yield configurations, and full production launch are completed within 7 to 14 business days in accordance with agreed Statement of Work (SOW) milestone schedules.
• Enterprise Multi-Property Portfolios: Staged rollout across multiple hotel properties is executed as defined in the master enterprise development agreement, with weekly milestone staging handovers.
• Ongoing SaaS Subscriptions & Maintenance Retainers: Cloud reservation uptime, real-time rate synchronization, security patches, and edge routing are delivered continuously with a 99.9% uptime SLA throughout the active billing cycle.

4. Shipping & Handling Charges

5. Electronic Confirmation & Tax Invoicing

Immediately upon successful transaction completion via Cashfree Payments:

• An automated digital payment receipt containing the unique Cashfree Transaction ID is instantly dispatched to the customer's billing email.
• A statutory tax invoice (including applicable Goods and Services Tax / GST details) is generated and transmitted electronically within 24 hours of transaction settlement.
• A dedicated Project Lead reaches out via email and phone within 1 business day to coordinate PMS API credentials and initiate technical provisioning.

6. Fulfillment Dependencies & Client Cooperation

Timely completion of direct booking engine deployments relies upon the prompt provision of essential third-party hotel credentials by the client, including PMS API endpoints (e.g., Cloudbeds, Opera, eZee), room inventory data, and domain DNS management access. Any delays arising from incomplete client inputs or third-party PMS API maintenance windows will extend delivery dates proportionally, with advance written notice provided by our technical team.

7. Delivery Inquiries & Technical Support Desk

For any questions regarding software license provisioning, staging status, or service delivery updates, our engineering support desk is directly accessible: